1. Information We Collect

We collect information to provide, improve, and personalize our Services. The types of information we collect include:

1.1 Personal Information

Personal information is data that can be used to identify you, either directly or indirectly. We may collect the following personal information when you interact with our Services:

• Contact Information: Name, email address, phone number, or mailing address provided when you create an account, contact us, or request support.
• Account Information: Username, password, and other credentials used to access your Cloudbitminer account.
• Payment Information: Billing details, such as cryptocurrency wallet addresses, credit card numbers, or bank account information, when you purchase mining contracts or withdraw rewards. We use third-party payment processors to handle these transactions securely.
• Identification Information: In some cases, we may request government-issued identification or other verification documents to comply with anti-money laundering (AML) or know-your-customer (KYC) regulations.

1.2 Non-Personal Information

We also collect information that does not directly identify you, including:

• Usage Data: Information about how you interact with our Services, such as pages visited, features used, time spent on the platform, and mining activity logs.
• Device Information: Details about the device you use to access our Services, including IP address, browser type, operating system, device identifiers, and network information.
• Technical Data: Logs, error reports, and performance data related to our mining infrastructure and your use of the Services.

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Analytics Providers: Data about your interactions with our website, such as Google Analytics reports on site traffic and user behavior.
• Payment Processors: Confirmation of payment transactions or fraud prevention data.
• Partners or Affiliates: Information shared through referral programs or marketing campaigns, with your consent.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To create and manage your account, process payments, allocate mining hashrate, distribute cryptocurrency rewards, and deliver customer support.
• Improving Services: To analyze usage patterns, troubleshoot technical issues, and enhance the performance and functionality of our platform.
• Personalization: To tailor your experience, such as recommending mining plans or displaying relevant content based on your preferences.
• Communication: To send you updates, transaction confirmations, security alerts, and promotional offers (you can opt out of marketing communications).
• Compliance: To comply with legal obligations, such as tax reporting, AML/KYC requirements, or responding to law enforcement requests.
• Security: To detect and prevent fraud, unauthorized access, or other malicious activities on our platform.
• Research and Development: To conduct internal research, develop new features, and improve our mining algorithms and infrastructure.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers to operate our Services, such as:

• Payment processors to handle transactions.
• Cloud hosting providers to store data securely.
• Analytics providers to track website performance.
• Customer support platforms to manage inquiries.

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Compliance

We may disclose your information to comply with applicable laws, regulations, or legal processes, such as subpoenas, court orders, or tax reporting requirements.

3.3 Business Transfers

If Cloudbitminer is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with appropriate safeguards to maintain your privacy.

3.4 With Your Consent

We may share your information with third parties if you explicitly consent, such as participating in a referral program or opting into a partner’s services.

3.5 Aggregated or Anonymized Data

We may share aggregated or anonymized data that cannot identify you, such as industry reports or usage statistics, with partners or the public.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse, including:

• Encryption of sensitive data, such as payment information, during transmission and storage.
• Regular security audits and vulnerability assessments of our systems.
• Access controls to limit who can view or process your data within our organization.
• Secure data centers with physical and environmental protections.

Despite our efforts, no system is completely secure. If we detect a data breach, we will notify affected users and relevant authorities as required by law.

5. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal or contractual obligations.
• Restriction: Request that we limit how we process your data.
• Portability: Request a transferable copy of your data in a structured format.
• Objection: Object to certain uses of your data, such as marketing.

To exercise these rights, please contact us at privacy@Cloudbitminer.com. We will respond within the timeframes required by law, typically 30 days.

You can also manage your preferences, such as:

• Unsubscribing from marketing emails via the "Unsubscribe" link in our emails.
• Enabling two-factor authentication (2FA) in your account settings.
• Updating your profile information directly in your account dashboard.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixel tags) to enhance your experience and analyze usage. Cookies are small data files stored on your device. We use:

• Essential Cookies: Necessary for the website to function, such as maintaining your login session.
• Performance Cookies: Collect data on how users interact with our site to improve performance.
• Marketing Cookies: Track user behavior to deliver targeted ads, with your consent.

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling cookies may affect the functionality of our Services.

7. International Data Transfers

Cloudbitminer operates globally, and your information may be processed in countries other than your own, including the United States. These countries may have different data protection laws. We implement safeguards, such as standard contractual clauses, to ensure your data is protected during international transfers.

8. Data Retention

We retain your personal information for as long as necessary to provide the Services, fulfill legal obligations, or resolve disputes. For example:

• Account data is retained while your account is active and for a period after closure to comply with tax or regulatory requirements.
• Transaction records are kept for at least seven years to meet financial reporting obligations.
• Usage data may be anonymized and retained indefinitely for analytics.

When data is no longer needed, we securely delete or anonymize it.

9. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it. If you believe a child has provided us with their information, please contact us immediately.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services, such as cryptocurrency wallets or exchanges. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Cloudbitminer
Email: privacy@Cloudbitminer.com
Address: 3855 Ambrosia Street Suite 301 Castle Rock, CO 80109

We aim to respond to all inquiries within 30 days.

12. Additional Information for Specific Jurisdictions

12.1 European Economic Area (EEA) and United Kingdom

If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority. Our legal basis for processing your data includes:

• Contract: To fulfill our agreement with you (e.g., providing mining services).
• Consent: For optional uses, such as marketing (you can withdraw consent at any time).
• Legal Obligation: To comply with AML/KYC or tax laws.
• Legitimate Interests: For purposes like improving our Services or preventing fraud, where your rights are not overridden.

12.2 California Residents

Under the California Consumer Privacy Act (CCPA), California residents have rights to know, delete, and opt out of the sale of their personal information. We do not sell personal information, but you can exercise your rights by contacting us at privacy@Cloudbitminer.com.

12.3 Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate. If you have questions about your rights, please contact us.